Crake and Mallon Funeral Service
45 Norton Road, Stockton on Tees, TS18 2BU

Telephone (day or night)
+44 (0)1642 611716
+44 (0)1642 614667

Privacy Policy

Effective Date: April 2025

Crake and Mallon Funeral Service is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or services.

1. Who We Are

Crake and Mallon Funeral Service
45 Norton Road
Stockton-on-Tees
TS18 2BU
United Kingdom

Telephone: +44 (0)1642 611716
Email: info@crakeandmallon.co.uk

We are registered with the Information Commissioner’s Office (ICO) as a data controller.

2. What Information We Collect

We may collect and process the following personal data:

  • Contact Information: Name, address, telephone number, and email address.
  • Service Details: Information related to funeral arrangements, pre-paid plans, memorials, and related services.
  • Website Usage Data: IP address, browser type, pages visited, and other analytical data collected via cookies.

3. How We Use Your Information

Your personal data is used to:

  • Provide and manage our funeral services and related offerings.
  • Communicate with you regarding arrangements, inquiries, and support.
  • Process payments and manage accounts.
  • Comply with legal and regulatory obligations.
  • Improve our website and services through analytics.

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual Necessity: To fulfil our obligations in providing services.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Legitimate Interests: To improve our services and communicate with you.
  • Consent: Where you have provided explicit consent, particularly for marketing communications.

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers and partners involved in delivering our services (e.g., florists, cemeteries).
  • Legal and regulatory authorities, when required by law.
  • Third-party vendors for website analytics and payment processing, under strict confidentiality agreements.

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

7. Your Rights

Under the UK GDPR, you have rights including:

  • Access to your personal data.
  • Correction of inaccurate or incomplete data.
  • Deletion of your data under certain conditions.
  • Restriction or objection to processing.
  • Data portability.

To exercise these rights, please contact us at [Insert contact email].

8. Cookies and Tracking

Our website uses cookies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact:

Crake and Mallon Funeral Service
45 Norton Road
Stockton-on-Tees
TS18 2BU
United Kingdom
Email: info@crakeandmallon.co.uk
Telephone: +44 (0)1642 611716

SERVICES

Funerals and Funeral Costs

Pre-Paid Funeral Plans

Memorials

Memorial Jewellery

I would highly recommend this company, from start to finish nothing has been too much trouble, they have taken care of our family’s wishes at this difficult and sad time, we are forever grateful, it was a wish from our mum to choose this company and she certainly chose wisely, many thanks to Kevin our funeral director and Emma and the office team.

I would like to thank the amazing staff in taking care of my dad. The support and service was excellent in every way and the organisation and focus on every detail can only be described as excellent. My mum who is in a wheelchair was accommodated so well and supported to say goodbye Highly recommended and a special thank you to Lee and Louise

We cannot recommend this company highly enough. From the very first phone call to the final goodbye, they were right by our side, even though we were based "long distance" due to Covid19 rules. Chris Black was kindness personified, and we will always be grateful to him for his help, compassion and professionalism. Huge, huge thanks to all

Have used this firm twice recently I would like to express how pleased I was with the service, having to organise funerals is never easy but with the assistance of Christopher Black it was made so much easier. The compassion & professionalism he displayed will never be forgotten. He is a huge asset to this firm, thank you so very much.

Having used Crake and Mallon recently on the passing of my dad, I just wanted to express my thanks to them. All staff were amazing, dealing with us with such care and empathy, nothing was too much trouble and Lee was superb. Dealing with everything and guiding us at each step and making such a devastating time for us a little easier. Much respect to all at Crake and Mallon, thank you!!